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Returns

To Return an item

You may return an item for money back within 14 days. The item must be in the same condition as when it was received with the tag still on and in the original packaging. We do not refund shipping charges. 

 Damages

We are not responsible for damages to the garment after it has arrived, such as dry cleaning or standard wear. If an item was damaged, an incorrect order, or otherwise defective, you must contact us within 5 business days to make adjustments. You may contact us at info@franziskafox.com or our office number 212-219-8272 where a customer service representative will assist you. 

To Exchange an item

If you would like to exchange an item for another size, please follow return directions. We will send your new item once we have received the original, depending on availability. To ensure the item you would like to exchange for is in fact available, please speak with a Customer Service representative at 212-219-8272. For US orders, we will ship the new item at our expense. This does not apply to international orders, which will be charged to the recipient. 

 

You may address return/ exchange items to:

Franziska Fox

Attention: Customer Service

80 Varick Street #7F

New York City, New York

10013

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